Why am I unable to stream my webcam via Orb?

**** This article is applicable only for 2.0x series of Orb ****
(To know your Orb version, click Orb tray icon - About)

Error #0X80004005: Unspecified error: Orb cannot stream from your webcam. If possible, try to use another media player. If the problem persists, please send a support request to support.orb.com

If you are able to stream audio / video files but not your webcam then verify that:

- you have installed compatible drivers for your webcam and make sure that it is working on its native application

- your webcam is properly detected as a Windows Capture Device in Orb tray icon > About... > System info after launching Orb. If your Webcam only has a Video for Windows (VFW) entry listed, then it may not work in Orb unless you install WDM DirectShow-compatible drivers for this device. Check your webcam manufacturer's website, download and install the latest drivers, if available and try again.

- your webcam is not in use by its native application or other applications, such as IM, chat, etc. while you are streaming it via Orb. If it's already in use, quit the application and try to stream again via orb.

- your default input audio device is setup and working properly

If problem persists, enable debug mode at Orb tray > Configuration > Advanced > Debug, restart Orb, try to stream a video or audio file and then try to stream your webcam for at least 3mins and finally zip up your Orb logs folder and mail it to userlogs@orb.com with your complete system specifications (OS version, Service Pack, CPU, etc), make/model of your webcam so we can try and offer troubleshooting suggestions.