Support Home Download Orb Knowledge Base User Guides FAQs Orb Community Forums  
   
Advanced Search
Browse by category
 
     
 

 
Knowledgebase / OrbLive for iPhone (or iPod Touch) / How come I am missing files when I browse my media folders on my Orb account?

How come I am missing files when I browse my media folders on my Orb account?
Print      Email to friend
Views: 3657
Votes: 4
**** This article is applicable only for 2.0x series of Orb ****
(To know your Orb version, click Orb tray icon - About)

If you find that not all your files are displayed when browsing media folders on your Orb account, verify that:

a)  the folder(s) containing the missing files is(are) added as Orb media folder(s) and listed in Orb tray icon > Configuration > Media on your Orb PC;

b)  the file extension(s) of the missing files is(are) listed in your account configuration: log in at http://mycast.orb.com, click Open Application > Control Panel > then select Audio (Photo/Video/Documents) from the pulldown menu > Media Extensions;

c)  if the missing files are located on an external USB drive or a network drive, verify that these drives did not enter a sleep-mode due to inactivity, or are not simply powered off.

If all 3 conditions above can be verified, then try this:

1.  Log in to your Orb account

2.  Click Open Application > then Audio (or Photo/Video/Documents, as applicable)

3.  Expand the Browse Folders menu item in the Navigation panel on the left, and click the drive which contains the files Orb fails to display

4.  Click Rescan Folder on the toolbar of the content panel to re-index all the files of that drive

5.  When the re-indexing of your folder completes (time will vary with the number of files on that drive), click the folder icon of that drive again to refresh its contents
6.  Verify that the missing files are now displayed in their media folders as expected.

Note: The first time you install Orb, if you have a very large media library, it may take longer than usual (normally a few minutes) for Orb to create your media database and index all your files so they can be displayed when you first access your Orb account from the Web, i.e., via http://mycast.orb.com.
Others in this Category
document What is Orb? What is Orblive? How does it work?
document What are the system requirements for Orb and OrbLive ?
document How can I access Internet Radio/TV on my iPhone using OrbLive?
document How do I stream Live TV, videos and webcam to my iPhone (or iPod Touch)? (Requires iPhone software 2.x)
document How do I add media folders stored on other drives, external USB drives or network (LAN) drives?
document I forgot my Orb login: how can I retrieve it?
document I forgot my Orb password: how can I recover it?
document How can I change my Orb login?
document How do I stop Orb from automatically launching when I start my PC?
document How do I stream inside my LAN without going through the Internet?
document How do I setup my webcam so I can remotely access it via Orb / OrbLive?
document How can I find out if my TV tuner will work in Orb?
document Orb cannot change Live TV channels on my set-top box?
document Why do I get black video and no sound at all when streaming Live TV?
document Why do I get an "Invalid login or password" message when I log on to my Orb account from my phone (or iPod Touch), when from another PC the same login works fine?
document How can I stream iTunes playlists on my iPhone (or iPod Touch) using Orblive?
document Can I create and stream a playlist consisting of my favorite Music/ Video/ Photos?
document How do I change my Orb password?
document Does Orblive facilitate streaming of audio/video to TV via iphone audio/ video out cable?
document Why do i need OrbLive on my iPhone / iPod Touch?


RSS
Powered by KBPublisher (Knowledge base software)