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I forgot my Orb login: how can I retrieve it?
If you forgot your Orb login and…
a) you can access the Orb tray icon on your Orb PC: click the Orb tray icon > Configuration...
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I forgot my Orb password: how can I recover it?
If you forgot your Orb password, Orb cannot retrieve it as your password is encrypted and never stored in Orb’s database as entered at the...
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How do I change my Orb password?
To change your Orb password, make sure your Orb PC is running and connected to Orb servers, then follow these steps:
Log on to your Orb...
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How can I change my Orb login?
To change your Orb login, without having to uninstall and reinstall Orb and lose all your Orb system configuration, simply add a second account on...
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Orb cannot run on my system: I have NOD32 Antivirus software installed.
Like many other antivirus programs, NOD32 Antivirus software pre-version 3.0 installs and uses an LSP (layered service provider) DLL called...
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How do I stop Orb from automatically launching when I start my PC?
To prevent Orb from automatically running when you start your PC, disable the launch of Orb at Windows startup as follows: click the Orb tray icon...
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I cannot start Orb: error message "Ooops! Orb encountered a problem and needs to close"
You are most likely experiencing a crash of Orb.exe or OrbTray.exe due to a conflict with a Layered Service Provider (LSP) DLL installed on your PC...
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I get an OrbTray.exe crash with ID #5853. What can I do to resolve this?
If you experience this EXCEPTION_ACCESS_VIOLATION with OrbTray.exe, reported as Crash ID #5853, you most likely have the beta version 2082 of...
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