First you need to know what stream format is supported by your phone:

- Smart phones & Windows Mobile 5 devices support Windows media
- Most Nokia phones support Real media
- Most other phones support 3GP media (AMR, AAC)

Now point your mobile browser to this URL to try our sample streams: http://test.orb.com

If you cannot stream sample files from our test site then it means that your phone or data plan doesn't support internet streaming.

Then you must verify that the correct media type is selected in the stream page on your phone. Orb does it best to pre-select it for you but it's not always possible or accurate. Sometimes it may pre-select 2 formats like Real and 3GP when in fact your phone only supports 3GP. So the safest thing to do is to leave only 1 media type selected in this page. Note that the media selection is saved in cookies. If you ever have to clear your phone's cookies you'll need to do this again.

See the example below in which we have selected Real Player:

Note: 3GP phones should also have High Quality selected in order to support AAC streams (very good audio quality)

After this, test that internet TVs and internet radios work regardless of their format (Orb handles the transcoding to the proper format)

Steps to follow in case of streaming error:

• Check that you can stream the same thing from a PC browser to see if this is specific to your phone. If not, fix the problem on the PC first.

• Check that your bandwidth is adequate. Video and TV usually require a minimum of 30Kpbs to be of acceptable quality.

If the stream works but there is too much buffering it's most likely a bandwidth issue: either Orb didn't measure the speed correctly or you just don't have enough bandwidth at this time.
See: Adjusting your device speed