We stopped selling all new Orb products in early May.
We will, of course, honor the 1 year manufacturer’s replacement warranty for defective Orb Music’s and Orb TV’s.
We will no longer be providing bug fixes or updates for our products. Many of the features should continue to work, but we cannot guarantee it. Specifically, changes in content services could cause these services to fail inside Orb and we will not be updating the software for these changes. Also, new versions of smart device hardware or operating systems could cause the Orb controllers on these platforms to malfunction.
Orb Music, Orb TV and Orb BR operate primarily on your home network and should continue to work with the caveats in the previous paragraph.
Orb Live (Android and iOS) as well as Mycast utilize cloud servers. Orb will not indefinitely maintain these cloud servers. For OrbLive we are currently planning to shut down the service at the end of 2013. For Mycast, the free service, we will continue the service at least for the next couple of months (through August 2013), but certainly no longer than the end of 2013.
We will continue customer support for warranty issues for one year. For normal customer support questions, we will continue our email support until the end of the year, although our response time may be slower than the original 24 hour target